Return & Exchange Policy

At ATHRAA, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns & Exchanges

You may request a return or exchange within 14 days of receiving your order.

To be eligible, the item must be:

• Unused and in its original condition.
• Returned with its original packaging.
• Free from any damage caused after delivery.

Before You Accept Your Order

You are welcome to open and inspect your order with the courier before accepting it.

If there is any issue with the product, you can refuse to receive it immediately.

Non-Returnable Items

Returns or exchanges cannot be accepted if the product has been:

• Used.
• Damaged after delivery.
• Returned without its original packaging.

Shipping fees for returns or exchanges may apply unless the item received is defective or incorrect.

Exchange Process

To request a return or exchange, simply contact us through WhatsApp or Instagram with your order number, and our team will guide you through the process.